FAQ
Q: Are there any products that I shouldn’t use?
A: Some cleaners etch. Always check the label on any product you might use. Test the product in an inconspicuous area first.
Q: How long can I expect the sealer to last?
A: This all depends on your daily maintenance, the surface it has been applied to, and the amount of use the area receives. Kitchen counters usually need it more often as many foods can eat away at the sealer (orange juice, coke, wine, lemon juice, tomato sauce, coffee, eggs, gravy, yogurt, buttermilk, sour cream, aged cheeses, and hard water). Bathroom vanities are high usage areas which require protection from cosmetics, shaving creams, and soaps. In contrast, guest bathrooms which are used less often, require less maintenance. Here at Stone Touch, we suggest a deep cleaning, polishing and/or sealing once a year for your kitchen and master baths.
Q: What is “resurfacing” and what are the benefits of resurfacing?
A: Benefits of professional resurfacing:
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Removes all large scratches, etching, stains, and discolouration.
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Removes worn and dull areas, surface sealants and coatings.
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Leaves new clean grout level with the surface of the tiles.
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Removes lippage between tiles.
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Restores a like ‘NEW’ natural high gloss reflection without the use of waxes..
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Provides a longer lasting gloss than a wax coating.
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Leaves the stone surface easier to clean.
Q: How often do I need to have my stone resurfaced?
A: Again, that all depends on the daily maintenance. Scratches, spots, and etch marks will occur due to normal use. Cleaning, polishing/honing, and sealing on a regular basis will keep your surfaces looking new. Surfaces which have had little or no maintenance will require more extensive resurfacing which will result in higher costs
Q: I can't get the water spots off my marble countertop and floor. What can I do?
A: The "water spots" are not really water spots but etch marks caused by some type of acid product that was either dripped or spilled on the marble. The etch marks can be removed by resurfacing the damaged area and then either polishing or honing, then sealing.
** FYI: Travertine, limestone, and marble are all acid sensitive stones. Some cleaners, soaps, shampoos, and other products contain acid and when spilled or dripped on a stone surface will remove the polish therefore leaving it dull.
Q: Why do I always get white residue marks around the faucets on my granite countertop and how can I get rid of them?
A: The white residue is actually a mineral deposit left when the water evaporates. The white residue can be removed and then we recommend that the area be resealed with a penetrating sealer
Q: Do you clean exterior stone?
A: Yes, we do. We pressure wash the stone surface and then seal it with a penetrating sealer. Depending on the type of surface (pavers, concrete, slate, etc.) there are different products that can be used to produce different ‘looks’. We can use enhancers and topcoats as well as penetrating sealers. Talk to one of our technicians for more information.
Q: Do you do regrouting or recaulking?
A: Yes, we do, however, there is no guarantee that new grout or caulk will match the existing grout/caulk. Do you know the name/color of the grout? That always helps. Some homeowners have been happiest when we replace all the grout on the surface that is being worked on
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